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Date: 25/11/2013

Feefo - the customer review site

We all know that choosing travel insurance can often be a bit of a pain - there are so many insurers out there, so many different websites to visit and even differing levels of cover, that it can often be a bit of a minefield.  If you find what seems to be a great deal on a website you haven't heard of before, how do you know they're genuine, and that the cover they offer is comprehensive and reliable?  How do you know they'll pay out if the worst happens to you and your phone is stolen whilst you're trekking in Bolivia or if you become ill during your beach holiday in Greece?

Independent review system

Online reviews are big business, and more of us than ever before use customer reviews to decide whether we're going to make a purchase or not, and where to make that purchase from. uses Feefo, an independent customer feedback system which isn't affiliated with the site, to provide honest feedback and reviews from real-life customers.  This means that if you visit and are wondering what level of service is on offer, you can read previous customer's reviews to get a feel for things.

Feefo - how does it work?

Customers purchasing travel insurance from can rate their experience as poor, good or excellent, and are given the opportunity to comment on the service received and the travel insurance policy itself. You can see at a glance how people have rated the service, and you can even see which specific policy they bought, which means it's great for you to compare if you're thinking of buying the same policy! If somebody has left negative feedback, you can even see the response from, which should put your mind at ease. Errors with policies or unexpected problems do occur, but are dedicated to ensuring that all customers have a positive experience, no matter what type of travel insurance policy they have paid for, so you'll see they work with their customers to resolve complaints.

Feefo really is an invaluable tool for anyone considering purchasing travel insurance - you can see at a glance other customer's feedback, and this could help you make a decision whether or not to purchase travel insurance from  Sometimes, a little reassurance is all you need to make the right decision, and you and your family will benefit from the low prices and comprehensive cover that our travel insurance offers, no matter where you end up on your holidays this year!