Contact Us

For all queries about claims on policies purchased from 15 December 2022 please contact us on: 0204 5179 882

Open Monday to Friday: 09:00 to 17:00

For all queries about Medical Assistance on policies purchased from  15 December 2022 please contact us on: +44 (0) 2045 179 882 / 02045 179 882

 

For all queries about claims on policies purchased from 25 April 2019 and 14 December 2022 please contact Reactive Claims on:

Claims Telephone: 01420 259 050.

For all queries about Medical Assistance on policies purchased from 25 April 2018 and 14 December 2022 please contact Mayday on: +44 (0)1273 071784.

 

For all queries about claims on policies purchased from 25 April 2018 to 24 April 2019 please contact Reactive Claims on:

Claims Telephone: 00 44 (0) 1420 259 050.

For all queries about Medical Assistance on policies purchased from 25 April 2018 to 24 April 2019 please contact Global Response on: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: [email protected]

If you would like to complain about the outcome of your claim or the assistance provided, you should contact:

Complaints Team
AXA Partners
The Quadrangle
106-118 Station Road
Redhill
RH1 1PR
Phone us: 02045 179 880

We will do our very best to resolve any difficulty you experience, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review.

For complaints about how a claim for policies purchased from 25 April 2019 and 14 December 2022, has been handled you should contact:

Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: [email protected]

For complaints about how an assistance case for policies purchased from 25 April 2019 and 14 December 2022, has been handled you should contact:

The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: [email protected]

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: [email protected]

For all queries that are not of a claims and assistance nature please contact us:

Email: [email protected]

Telephone: 0343 658 0220
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:

Customer Services Department
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

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