Contact Us

For all queries about claims on policies purchased from 25 April 2019 please contact Reactive Claims on:

Claims Telephone: 01420 259 050.

For all queries about Medical Assistance on policies purchased from 25 April 2018 please contact Mayday on: +44 (0)1273 071784.

 

For all queries about claims on policies purchased from 25 April 2018 to 24 April 2019 please contact Reactive Claims on:

Claims Telephone: 00 44 (0) 1420 259 050.

For all queries about Medical Assistance on policies purchased from 25 April 2018 to 24 April 2019 please contact Global Response on: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
Crawley,
West Sussex,
RH10 1DQ
Email: admin@rockinsurance.com

For complaints about how a claim has been handled you should contact:

Reactive Claims Limited
PO Box 353
ALTON
GU34 9LE
Email: Complaints@reactiveclaims.com

For complaints about how an assistance case has been handled you should contact:

The Mayday Group,
1 Clifton Mews
Clifton Hill
Brighton
BN1 3HR
Email: correspondence@themaydaygroup.com

If you are still not satisfied you can contact the Financial Ombudsman Service:

Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
London
E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk

For all queries that are not of a claims and assistance nature please contact us:

Email: admin@insurefor.com

Telephone: 0343 658 0220
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:

Customer Services Department
ROCK Insurance Group
Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: www.rockinsurance.com/autorenew

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Established over 15 years ago, at insurefor.com we pride ourselves on providing great value, comprehensive insurance to all of our customers. We listen to your requirements and specialise in travel insurance plus medical cover and car hire excess insurance, so your travel plans are fully insured.
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