It's cheaper to buy online

Contact Us provides top quality service whether you are booking online or via our UK call centre. 

  • UK call centre
  • Open at hours to suit you
  • Highly trained travel insurance professionals ready to take your call


Get a cheap travel insurance quote

Get an Instant Quote!

Europe: Include cover for these countries?

  • Spain
  • Canary Islands
  • Turkey
  • Cyprus
  • Malta
  • Switzerland

These countries included

These countries excluded

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

Contact Us

For all queries about claims on policies purchased from 25 April 2018 please contact Reactive Claims on:

Claims Telephone: 00 44 (0) 142 038 3067.

For all queries about Medical Assistance on policies purchased from 25 April 2018 please contact Global Response on: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842


For all queries about claims and assistance on policies purchased from 16 December 2016 to 24 April 2018 contact Global Response on:

Claims Telephone: 00 44 (0) 343 658 0345

Medical Assistance: 00 44 (0) 343 658 0342 and 00 44 (0) 1293 652842

Your right to complain

We always aim to provide a first class service. However, if you have any cause for complaint, please address these in the first instance to:

The Compliance Manager,
ROCK Insurance Group,
Griffin House,
135 High Street,
West Sussex,
RH10 1DQ

For complaints about how an assistance case has been handled you should contact:
The Complaints Department,
Global Response Ltd,
Regus House,
Falcon Drive,
CF10 4RU
Phone: 00 44 (0) 2920 468793

For complaints about how a claim has been handled you should contact:
Reactive Claims Ltd,
Attwood House,
Mansfield Business Park,
Four Marks,
GU34 5PZ

If you are still not satisfied you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower,
Harbour Exchange Square,
E14 9SR
Phone: 0800 023 4567

 ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.


For all queries that are not of a claims and assistance nature please contact us:


Telephone: 0343 658 0220
Monday to Friday 8.00am to 7.00pm,
Saturday 9.00am to 5.00pm

Or write to us at:

Customer Services Department
ROCK Insurance Group
Griffin House
135 High Street
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

If you are an annual multi trip policy holder and wish to opt out of automatic renewal go to: